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Mr. Caltabiano has been a Senior Technical Writer, Consultant and Trainer with
Nan McKay & Associates for over 10 years. Mr. Caltabiano is considered one
of the premier housing trainers in the United States. He trains thousands of
housing professionals, including HUD Staff, every year. Mr. Caltabiano
specializes in QHWRA, Section 8 Eligibility, Rent Calculation, Occupancy, Rent
Reasonableness, Section 8 Management, SEMAP, Section 8 and Public Housing
Customer Service, Interviewing Techniques, and Fraud Control. Mr. Caltabiano
provided training to the HUD TARC staff for a second time in May 2001 on
Advanced SEMAP. He assists in writing books and related course materials for
training seminars, including course design, agendas, and developing and
training seminars. He has performed many consulting services for various PHAs
across the country and specializes in vulnerability assessments and problem
solving.
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Gerald Benoit joined Nan McKay & Associates in 2006 after retiring from
HUD. For thirty years Mr. Benoit was the Director of Management and Operations
for the certificate and housing voucher programs at the U.S. Department of
Housing and Urban Development. He directed the national implementation and
management of the on-going operations of the rental voucher, certificate, and
moderate rehabilitation programs through the Department's field offices that
provided assistance to more than five million households with an annual budget
of fourteen billion dollars.
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Jonathan Plasencia has just recently joined Nan McKay and Associates after
serving several years in the United States Navy. The University of California,
San Diego graduate is certified in both Section 8 Rent Calculation and Public
Housing Rent Calculation. During Mr. Plasencia's tenure in the Navy, he held
secret security clearance and created new repair methodologies on numerous
different aircraft platforms to speed productivity and turn-around time.
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Ms. Olive is the founder of a company named Resolution, Inc. whose solutions
are focused on smart integration of technology in the workplace. Resolution
positions their client's employees to work productively with technology,
business processes, and change. Ms. Olive has extensive applied experience in
organizational management, skills gap analysis, training, and curriculum
development.
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Robert Harmon is a former director of both PIC and PIH systems for the United
States Department of Housing and Urban Development (HUD). Under Mr. Harmon's
direction the PIC and PIH operations divisions worked hand-in-hand with HUD's
PIH headquarters, field staff and government contractors, to support
approximately 18,000 users across the United States. In addition, Mr. Harmon
has vast experiences as a corporate manager, policy maker and analyst, and
software developer. Prior to entering the public housing sector, Mr. Harmon was
the owner and principal of HR Systems and Consulting; under his leadership the
consultancy group led innovations for PC-based human resource management.
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